AI voice agents improve phone support by reducing the time between a caller...

https://tango-wiki.win/index.php/What_Is_the_Fastest_Way_to_Spot_if_a_Voice_Agent_Will_Fail_in_Production%3F

AI voice agents improve phone support by reducing the time between a caller speaking and the system responding, known as end-to-end latency. They also handle barge-in, letting customers interrupt to speed up conversations