Listen without rushing to fix things. Ask what would help, and offer a...

https://www.golf-bookmarks.win/listen-ask-what-helps-say-want-me-to-sit-with-you-as-you-call-offer-one

Listen without rushing to fix things. Ask what would help, and offer a practical step, like sitting with them during a call. Say, “I’m here, and we can take this step together.” Set boundaries. Support may take more than one conversation.