Operating Models and Service Clarity: Why the Details Decide Long-Term Success

https://extra-wiki.win/index.php/Delivery_Ownership_That_Actually_Sticks:_Why_Evidence_Trumps_Positioning_Statements

Why support collapses when nobody agreed who owns the service I’ve seen this play out in three different industries: a SaaS startup, a regional bank, and a government IT program. The pattern is the same