Voice AI can mix up answers when it misunderstands input or pulls data too...

https://delta-wiki.win/index.php/Should_Refunds_Above_a_Threshold_Require_Human_Approval_in_Voice_Agents%3F

Voice AI can mix up answers when it misunderstands input or pulls data too soon. A smart way to catch these mistakes before they reach the customer is by confirming details like order IDs through a quick readback