Voice AI can slip up by misunderstanding orders or guessing wrong answers. A...

https://fernandosbrilliantnews.iamarrows.com/how-do-i-stop-a-voice-agent-from-inventing-discounts-or-goodwill-credits

Voice AI can slip up by misunderstanding orders or guessing wrong answers. A practical way to catch mistakes before they reach customers is using readback controls—like repeating order IDs back to callers for confirmation