Voice AI can sometimes mix up details, leading to mistakes in customer service....

https://ellassuperinsights.opalvector.com/posts/do-voice-assistants-in-the-eu-have-to-disclose-they-are-ai-in-the-greeting

Voice AI can sometimes mix up details, leading to mistakes in customer service. Using identifier readback—like double-checking a code such as B3172—and risk-tiered verification helps catch errors before they affect the call