Voice AI can sometimes mix up important details, like reading back order...

https://www.livebinders.com/b/3725889?tabid=5b10b122-e8bc-cdc1-e3cf-6f9708627bee

Voice AI can sometimes mix up important details, like reading back order numbers incorrectly (B3172 vs B3712). This post explains how using identifier readback and risk-tiered verification can catch errors before they affect customers